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Terms Conditions for Your Khala Ghar Account

These terms govern how you use your Khala Ghar account — covering deposits through bKash, Nagad and Rocket, betting on cricket and football markets, withdrawals, account security and dispute resolution. Read them before you place your first bet or spin.

Account eligibilityDeposit & withdrawal rulesBetting conductDispute processContact support

Explore the Lobby Read FAQ

QUESTIONS ABOUT TERMS

How to Reach Us on Account Issues

If a clause in these terms is unclear, or you need help with a bet dispute, withdrawal hold or account suspension, contact our Bangladesh support team. We handle inquiries about betting rules, wallet verification and transaction disputes. Provide your account ID and a brief description of the issue so we can route it to the right team. Most account-rule questions are answered within a few hours.

How These Terms Apply to You

Khala Ghar Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Khala Ghar operates the platform you see here — the sportsbook, live casino tables and slot lobby. By opening an account, you agree to these terms in full. We process deposits and withdrawals through bKash, Nagad and Rocket for eligible Bangladesh regions; availability depends on your

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local law. You must be of legal age in your jurisdiction to register. Your account is personal; sharing login credentials breaches these terms. We verify withdrawals against the mobile wallet or bank account you used for deposit — mismatched details delay payout. Bets placed on cricket,
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football and casino games are final once confirmed; you cannot cancel a settled wager. If we detect multiple accounts, bonus abuse or coordinated betting, we reserve the right to suspend your account and void related bets. Dispute any transaction within seven days by contacting support with
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your account ID and transaction reference. We aim to resolve complaints within 72 hours. These terms are governed by the laws of the jurisdiction in which we operate, and any dispute falls under that jurisdiction's courts. We update these terms occasionally; continued use after an update
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means you accept the revised version. Check this page each time you log in to stay current.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your Khala Ghar account holds your wallet balance, bet history and personal details. We secure login with OTP sent to your registered mobile number — no one accesses your account without that code. Deposits and withdrawals route through bKash, Nagad or Rocket; we verify the wallet name matches your account registration before processing payout. Session data and bet records are encrypted. If you suspect unauthorised access, contact support immediately to freeze your account. You can request a copy of your account data or ask us to delete it by emailing support with your account ID and registered mobile number.

OTP Login Security

Every login requires a one-time code sent to your mobile. If someone tries to access your account without your phone, the session stops at the OTP screen.

Wallet Verification

Withdrawals go only to the bKash, Nagad or Rocket number you used for deposit. Mismatched wallet details trigger a manual review, and we contact you before releasing funds.

Encrypted Sessions

Your bet slips, wallet balance and transaction history travel over SSL. We keep session logs for dispute resolution and delete them after six months unless required by law.

Data Requests

Request a record of your bets, deposits and account activity by emailing support with your account ID. Deletion requests are honoured within 30 days, subject to legal retention rules.

Terms & Conditions FAQ

You must be of legal age in your jurisdiction and reside in an eligible region where our service is available. Account registration requires a Bangladesh mobile number for OTP verification and wallet deposits.

No. Once you confirm a bet on cricket, football or a casino game, the wager is final. Check your stake and selection before tapping confirm — we cannot reverse settled bets.

Multiple accounts breach these terms. We close duplicate accounts, void any related bets and may suspend your primary account. Keep one account per person and contact support if you forgot your login.

Contact support within seven days of the transaction, providing your account ID and transaction reference. We review the bet slip or payment record and reply within 72 hours with our decision.

No. Withdrawals go only to the wallet you used for deposit. If you need to change your registered wallet, contact support with verification documents — the process takes up to 48 hours.

We update terms occasionally to reflect new features or legal requirements. When we do, we note the revision date at the top of this page. Continued use after an update means you accept the new version.

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